ISO stands for International Organization for Standardization. ISO is a non governmental organization based in Geneva Switzerland which promulgates worldwide commercial and industrial standards. TheISO 9000 is a family of standards set for quality management systems. If a company has the ISO 9001: 2008 certificate, they are said to be ISO 9001:2008 compliant and would have followed a formal procedure of training and auditing to get the certificate.
Courses usually take place in a classroom setting, but some can be conducted online, like the course provided by the Telecom Quality Management System. In general, courses cover customer satisfaction, quality control, quality assurance and ensuring supplier quality. Courses often take the form of lectures and case studies to enable students to understand international standards and follow processes and procedures. Some courses train students on ISO auditing procedures, ISO quality management techniques and ISO certification. The American Society for Quality provides a program which leads to certification.
Companies that produce products, services or software can use ISO 9001 processes to improve their business operations to ensure that the products they produce are of the highest quality. Candidates trained in ISO 9001 standards are able to identify problems, create solutions and therefore implement good quality management practices. Candidates are also able to examine work flow, eliminate waste and maximize performance and effectiveness, ultimately helping to improve operations within the company.
Effective ISO 9001:2008 training prepares students to deal with the issues that can arise due to non conformance with standards. Such issues may include manufacturing errors. The development of quality control mechanisms according to the standards helps to guard against the risk of damaged products being shipped to customers.
Read more on ISO 9001:2008 at http://www.iso9001store.com
